FAQs

 

What types of personalized gifts do you offer?

At Verosa House, we specialize in a variety of personalized gifts. These products are designed to transform cherished memories into beautifully customized keepsakes suitable for any occasion.

How can I customize my order?

Customization options vary by product. For our fleece blankets and acrylic plaques, you can typically add names, dates, or special messages. Detailed instructions for customization will be provided during the ordering process to ensure your gift is unique and meaningful.

What is the production and shipping time for my order?

On average, merchandise is produced and shipped from our facility within 7-15 business days after purchase. Following production, standard shipping times apply, which are typically 7-12 business days for domestic orders and 10-20 business days for international orders.

What is your return policy for personalized items?

Due to the custom nature of our products, we only accept returns for items that are defective or damaged. If you need to initiate a return, please contact us within 30 days of receiving your order, and ensure the item is unused and in its original packaging.

Do you offer international shipping?

Yes, we provide worldwide shipping. However, please note that items shipped internationally may incur local customs or VAT charges, which are the responsibility of the recipient. It is advisable to check with your local customs office for specific regulations.

Can I send my order to multiple addresses?

Unfortunately, we do not offer the option to ship to multiple addresses for a single order. If you wish to send items to different locations, please place separate orders for each address.

What should I do if I have not received my refund?

If you have not received your refund, first check your bank account and contact your credit card company, as processing times may vary. If you still have not received your refund after this, please reach out to us at support@verosahouse.com for assistance.

How can I contact customer support?

You can reach our customer support team via email at support@verosahouse.com. We are dedicated to addressing your inquiries and ensuring a satisfactory shopping experience.

Tracking FAQ

When will I get my order?

We proudly offer worldwide shipping via DHL, USPS, and other prestigious firms! Please note order processing time is typically 7-10 business days.
Once your order has shipped, the estimated delivery time is between 7 and 20 business days. Please check specific delivery and processing time at product checkout.

Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.

Can I add or remove products from my order?

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.

Where can I find my order number?

Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, complete the form below.